Support

How can we help?

Send from the app

Open Settings → Send a feature request, or open Purchase Help → Report an issue / ask a question. Choose a message type, write your message, and tap Send. You can optionally add an email address if you would like a reply; Ghost Racer stores it with that support message only for correspondence and deletes it when the message expires. Without an email, the message remains anonymous and we cannot reply directly. To prevent spam, each app installation can send up to five messages in a rolling 24-hour period. Do not include passwords, payment details, health information, home addresses, precise locations, or other private information.

Restore purchases

Open the voice store, select Purchase Help, and choose Restore Purchases. Use the same Apple Account or Google Account that originally bought the voice or subscription.

Manage or cancel a subscription

Open Purchase Help in the voice store and choose the subscription-management option. Apple or Google Play controls plan changes, renewal, and cancellation for purchases made in its store. Cancelling stops the next renewal; access normally continues until the current paid period ends.

Request a refund

Refund eligibility and decisions are handled by the store that processed the purchase. Open Purchase Help and choose the refund option, visit Apple’s Report a Problem page, or use Google Play’s refund help.

Delete local runs or your purchase identity

In the app, open Settings → Account. Delete all local run data removes saved run summaries and full GPS track files from the device. Delete Ghost Racer: Route Rematch account removes the connected Firebase purchase identity and linked Adapty profile after provider reauthentication. Account deletion does not cancel, refund, or erase transaction records held by Apple or Google Play.

If the app is unavailable, email support.ghostracer.routerematch@proton.me with the subject Ghost Racer account deletion request. Do not send passwords, authentication codes, payment details, or location history. The developer may request a safe verification step before deleting an associated profile.

Include helpful details

When reporting a problem, include the app version, iOS or Android version, affected product or voice, what you expected, and what happened. Never email passwords, Apple or Google authentication codes, payment-card details, or API keys.